Complaints Procedure
Our commitment to you
At Garg Financial Limited we do our utmost to provide each customer with service that is unfailingly fair, swift and courteous. However, if you feel that we have failed in this regard and you’d like to complain we’ll deal with the issues promptly, effectively and in a positive manner.
- Should you be dissatisfied with our service and wish to make a formal complaint, please email at [email protected] Complaints must be submitted by an officer of the business (such as a director or proprietor) or a guarantor.
- We will investigate your complaint promptly and do our utmost to provide you with a final response within two weeks. If we are unable to do this for any reason we will keep you updated about our progress and let you know if we need any further information from you.
- If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Email: [email protected] Website: www.financial-ombudsman.org.uk.
- Please note that you must refer your complaint within 6 months of the date on our final response.